Catalog Quick Order

Welcome to the US GAMES website located at www.usgames.com. Please read these Terms and Conditions (the “Terms”) because they govern your use of this website as well as the products and services provided by US GAMES and purchased by you. To make these Terms easier to read, the website, and the sale of our products and services are collectively called the “Services”. Furthermore, by using our Services and placing orders with US GAMES, you agree to be bound by the Terms to the fullest extent permitted by applicable law (regardless of whether State, Federal, Local, Regulatory, International, etc.).

 

Changes to Terms and Conditions

We may modify our Terms at any time, in our sole discretion. Any modifications will be posted on our corporate website, or through other communications, as deemed appropriate.

 

Contract to Purchase

Only individuals 18 years and older may place orders through US GAMES’ websites, by phone or in person. After placing an order, you will receive a confirmation email which creates a contract to purchase the Services. When ordering online and you click the "Submit My Order" button, we'll present you with a confirmation screen and, if applicable, a confirmation email. Your contract to purchase is not considered complete until items are shipped.

 

Satisfaction Guarantee

We guarantee 100% satisfaction with your purchase! Products may be returned for a refund within 30 days of receipt, when returned in accordance with our Return Policy set forth below.

 

Return Policy

All returns must be authorized by US GAMES and require a written return authorization issued by us. Call our Customer Care Team at the 1-800-405-3490 at the bottom of your screen for a return authorization number. Returns must be postmarked within 30 days of return authorization issue date; otherwise the return will not be eligible for credit. Items must be returned in their original condition, including all tags, packaging and accessories (if applicable). Freight charges will not be refunded unless the merchandise is defective, or it was shipped incorrectly. Items will be subject to return freight charges and may also be subject to a restocking fee. Custom orders may not be returned unless the merchandise is defective, or we made an error when making the custom order product. We are not responsible for misuse, customer installation, freight damage or improper storage. The return authorization number must be included in all correspondence and returns.

 

Fast Service/ 24-Hour Quick Ship

We process orders the same day they are received and generally ship stock products within 2-3 business days. Most products labeled as IN STOCK will ship within 24 hours upon verification of order and credit release. If delivery is required by a specific date, please notify us when placing your order. To ensure rapid processing of your order, be sure to complete all necessary information on the Order Form. Please call for information on express delivery. Actual arrival time at your location depends on the method of shipment and distance from our warehouse. Standard freight rules apply.

 

Pricing and Specification

We reserve the right to change prices due to increased costs, or to correct errors in pricing and/or specification. Suggested retail prices shown on our website are for reference only. No sales may have occurred at these prices. We will make every effort to send you only one invoice after all items on your order have shipped.

 

Sales Tax

Sales tax is determined based upon delivery address. You must provide the appropriate sales tax exemption or resale certification before your order is placed to qualify for tax exemption. Otherwise, state sales tax will be added to all orders with delivery address in the United States and Puerto Rico, except for orders delivered to States that do not require sales tax. If you are a new customer, tax exemption forms (resale certificate or state exempt organization certificate) must be sent with the Customer Information Sheet (CIS), or otherwise received by us with or before your first order, to document your status as not subject to sales tax. If we do not have on file a resale certificate or state exempt organization certificate, sales taxes will be added for orders shipped to any state or territory where we are required to charge sales tax.

 

Custom Orders

Custom orders require a customer signed order specification confirmation before any custom order is processed. If you decide to change a custom order after it has been placed, please call us immediately. We will contact the manufacturing facility to determine if the order has already been processed or if the change can be made. If the order has been processed, we will not be able to change it and you will be responsible for paying for the order. If a change can be made, there may be a delay in delivery and/or an additional charge. Please be certain of your ordering needs prior to submission. We may require that you prepay for custom orders.

 

Substitutions

We strive to continually improve our products to give you the best value possible. On occasion, we may ship you a product that differs slightly from the one pictured and described in our catalog. However, we will always substitute with a product of equal or better quality and value. If your requirements prohibit substitution, please let us know when you place the order.

 

Payment Terms

We offer net 30-day terms on approved credit, honor most major credit cards and accept prepaid orders. We accept VISA, MasterCard, American Express and Discover. We can also accept your check by phone. Customers can apply for credit on account by submitting a Customer Information Sheet (CIS) and provide credit references. Credit applications require credit investigation and approval by us prior to your order being processed and released. To apply for credit on account, click and complete our Customer Credit Application. We reserve the right to refuse the extension of credit to Customers that do not meet our credit standards. Reasons for refusing credit on account may be disclosed upon request of the applicable Customer. We also have the right to revoke credit terms for any Customer based on changes in circumstance and/or non-payment or untimely payment of invoices. Customers without established credit on account, orders placed with delivery destination outside of the contiguous United States, and online orders require prepayment before processing and shipment. In addition, we may require that you prepay for certain custom or decorated orders. Customers agree to pay invoices in full within set terms. Past due balances will be charged interest at the rate of eighteen percent (18%) per annum, or the highest rate permitted by applicable law, whichever is lower. Customers also agree to pay any and all fees, including attorney fees, incurred by us to collect past due invoices.

 

Off-Shore Destinations and APO/FPO Addresses

Sometimes the weight and size of items preclude postal shipment. Always provide alternative freight instructions and addresses (allowing us to ship other than by post), or with a domestic agent who can provide such information.

 

Risk of Loss, Freight Damage and Shipment Shortages

Risk of loss, title and ownership of the goods purchased are transferred to the customer at the time goods are delivered to the common carrier. If a shipment is short or damaged, we will gladly assist you with your freight claim. The product shortage or damage must be noted on the freight delivery document. Please notify us immediately if you need assistance with your claim.

 

Duplicate Orders

To avoid accidental duplication of your Internet or phone order, DO NOT send written confirmation unless you are asked to do so by a member of our team. If you must send confirmation, you must mark the order as “Confirming Order, Do Not Duplicate.” Unless your confirming order is marked clearly, you will be responsible for return freight charges and a restocking fee of up to 25% if the duplicate order is returned.

 

Force Majeure

Although we strive to meet obligations set forth in our promotional material, we will not be liable for any failure to perform any such obligations by reasons of acts of God or the elements; acts, delays and failures to act by governmental authorities; riots, insurrections, terrorism, sabotage and war; interruption, suspension, curtailment or other disruption of utilities; or other matters beyond our reasonable control.

 

Applicable Law

These Terms, the Customer order and the legal relations of the parties shall be determined in accordance with the laws of the State of Texas. The parties disclaim any applicability of the United Nations Convention of the International Sale of Goods related to their order and the Services. The Customer consents and will submit to the jurisdiction of the courts of, and the Federal Courts seated in, the Northern District of the State of Texas with respect to any disputes related to the Services.